Help & FAQ

Choose a piece, select any options such as chain length or size, and add it to your bag. At checkout, enter your details, choose a payment method, check the summary and click “Place order and pay”. You will receive an email confirmation.

No. You can check out as a guest. An account simply lets you see your orders and save your addresses.

Yes, free of charge until it is dispatched. Email support@lilavryn.shop with your order number as soon as possible. After dispatch, you can still withdraw from your purchase within 14 days of receiving it.

USD, EUR, GBP, DKK, SEK, NOK and CHF. Choose your currency at the top of the page; you pay the amount shown at checkout in that currency.

No. LILAVRYN sells directly to customers for personal use only.

We deliver to the UK, all EU countries, Switzerland, Norway, the US and Canada. Orders are dispatched within 1–3 business days, then take 2–4 business days to the UK, 4–8 to the EU, 5–10 to Switzerland and Norway and 6–12 to the US and Canada. Full details and costs are on our Shipping & delivery page.

Prices include VAT where applicable, and for UK and EU deliveries the checkout total is the final amount. For Switzerland, Norway, the US and Canada, the destination country may charge import duties or taxes on delivery.

You receive a tracking link by email when your order is dispatched.

Yes. You can withdraw within 14 days of receiving your order, and we accept returns of unworn pieces for 30 days. For hygiene reasons, earrings can only be returned if their hygiene seal is intact. Start with the online withdrawal form or read Returns & refunds.

Within 14 days of your withdrawal notice, to your original payment method. We may wait until the pieces arrive back or you send proof of return.

Plated brass (gold-tone or silver-tone), enamel, glass and, for some bracelets, cord or elastic. Every product page lists the exact materials. Our pieces are not solid gold or silver and contain no gemstones.

We do not make hypoallergenic or nickel-free claims. If you know you react to certain metals, please check the materials listed on each product page and ask us before ordering if you are unsure.

Yes, all earrings are sold as a pair, including our mismatched designs.

Every product page gives the real size in millimetres and shows the piece in a hand for scale. See also Sizes & care.

No. Our jewellery contains small parts and is designed for adults. It is not suitable for children under 14.

Email support@lilavryn.shop, call +44 7375 913840 (Monday to Friday, 9:00–17:00 UK time) or use our contact form. We usually reply within one business day.