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Tracked delivery to the UK, EU, Switzerland, Norway, US & Canada30-day returns

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Returns & refunds

In short: you can withdraw from your purchase within 14 days of receiving it without giving a reason, and we accept returns of unworn pieces for 30 days. Start with our online withdrawal form or by email. Refunds go back to your original payment method within 14 days.

Our 30-day return promise

Beyond your legal right of withdrawal, you may return any unworn piece in its original condition and packaging within 30 days of delivery for a refund of the price paid. This promise is voluntary and does not limit your statutory rights.

Your right of withdrawal

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several goods in one order that are delivered separately, the period expires 14 days after you, or a third party indicated by you, acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us — EMMA VOWLES LIMITED, trading as LILAVRYN, High Cross House, Dartington Hall, Totnes, Devon, TQ9 6ED, United Kingdom; email support@lilavryn.shop; telephone +44 7375 913840 — of your decision to withdraw from this contract by an unequivocal statement (for example, an email or a letter sent by post), or by using our online withdrawal function, Withdraw from contract here. You may use the model withdrawal form below, but it is not obligatory. When you use the online function or email, we will send you an acknowledgement of receipt by email without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to the return address we give you in our acknowledgement email, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exception for earrings

For reasons of health protection and hygiene, the right of withdrawal does not apply to earrings for pierced ears once their hygiene seal has been broken after delivery. Earrings with an intact seal can be returned like any other piece.

How to return a piece

  1. Tell us within the withdrawal period (or within 30 days for our return promise): use the online withdrawal form or email us with your order number.
  2. We reply within one business day with the return address and instructions. Please do not send parcels to our registered office.
  3. Pack the pieces securely, ideally in their original packaging, and send them back with a tracked service. Keep your proof of postage.
  4. We confirm when the parcel arrives and refund you as described above.

Faulty or incorrect items

If a piece arrives damaged or faulty, or is not what you ordered, contact us within 30 days of delivery with your order number and a photo if possible. We will pay for the return and offer a repair, a replacement or a full refund, including the original delivery cost.

You also have statutory rights if goods are faulty or not as described. In the United Kingdom these are set out in the Consumer Rights Act 2015; in the European Union, sellers are liable for any lack of conformity that becomes apparent within two years of delivery. Nothing in this policy affects those rights.

Refunds

Refunds are made to the payment method you used, in the currency you paid in. Once we have issued a refund, it usually appears on your statement within 5–10 business days, depending on your bank or payment provider.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: EMMA VOWLES LIMITED, trading as LILAVRYN, High Cross House, Dartington Hall, Totnes, Devon, TQ9 6ED, United Kingdom — support@lilavryn.shop

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Last updated: 27 September 2026